Juniper Introduces Mission-Critical Support for Enterprise Customers, Available Directly from Juniper, IBM and Partners Worldwide
New Juniper Care Plus Links Automation, Education and Consulting Services to Mitigate Risk, Reduce Costs and Improve Network Reliability
SUNNYVALE, Calif., May 17, 2010 — Juniper Networks® (NYSE: JNPR) today introduced a new enterprise services portfolio, Juniper Care Plus, designed to protect high performance network investments while increasing reliability and operational effectiveness, and lowering operating expenses. Juniper Care Plus, expected to be available in Q4 of this year, will build upon the award winning Juniper Care set of services for device level support, extending mission critical support for enterprise customers.
Juniper Care Plus will keep the network at optimum readiness through high-touch support (Designated Service Manager), proactive automation tools to help automate and simplify the network (Junos Space, Service Now, Service Insight) and personalized services such as education, network consulting and account management — all mitigating risk for enterprise customers. The Designated Service Manager will provide personalized support through a single point of contact for all service activities, issues and incidents.
"Networks must be reliable, scalable, and secure and are an increasingly critical component to the overall success of enterprise organizations," said Christine Tenneson, research director with Gartner. "Service organizations can help enterprises optimize network performance by providing robust automation tools, education and training and consulting services designed to help customers adapt rapidly to the increasingly complex infrastructure requirements, while maintaining business continuity."
"Juniper's world-class services portfolio helps customers quickly integrate Juniper technology into their enterprise and data center environments to simplify operations, increase network availability, and minimize business risk and costs," said Mike Rose, executive vice president, Service, Support and Operations at Juniper. "Juniper Care Plus will preempt exposure to known issues, not just by identifying and resolving them, but by empowering customers and service partners to anticipate problems and take proactive measures to avoid them."
"IntercontinentalExchange facilitates high velocity electronic trading activities for our customers around the world, which requires that we deploy a flexible and highly available network without sacrificing performance," said Mark Wassersug, vice president, Operations, IntercontinentalExchange. "Juniper Care provides proactive support, helping us better anticipate problems before they happen rather than functioning in a reactive manner. This, in turn, increases our ability to grow trading transaction volumes and deliver a high level of customer satisfaction."
Juniper also announced it is teaming with IBM Global Services, the world's largest technology services and consulting provider, to integrate Juniper's full portfolio of networking solutions into IBM's automated and remote support services, providing better reliability, scalability, security and availability to mobile enterprise clients. IBM will also offer Juniper's data center networking solutions — including switching, routing and security technologies all running on the Junos® operating system — as maintenance and support services for cloud computing environments.
"IBM Hardware Maintenance Services for Juniper Networks products can help customers enable a security-rich high-performance IT infrastructure with around the clock global support," said Robb Kaufmann, vice president, Global Alliances, IBM. "We recently added Service Now to our Juniper support offering so that we can proactively monitor and identify problems for our customers, reducing the time required to resolve issues on select Juniper products. With faster problem-source identification and resolution, network availability and IT efficiency are greatly improved."
Built on the Junos Space network application platform, Service Now reduces time-to-resolution by providing an early-warning system that keeps constant vigil for potential and acute problems on the network. Service Insight delivers automated business intelligence for unsurpassed proactive protection, diagnosis and resolution, thereby optimizing network availability eliminating time-consuming manual tasks.
To get more information or join the conversation, please refer to the following resources:
- Juniper Launch Site and Webcast — www.thenewnetworkishere.com
- Juniper Online Newsroom — www.juniper.net/press
- The Network Ahead blog — www.juniper.net/networkahead
- Juniper.Net Community — www.juniper.net/community
- Juniper's Social Channels — www.juniper.net/social
About Juniper Networks
From devices to data centers, from consumers to the cloud, Juniper Networks delivers innovative software, silicon and systems that transform the experience and economics of networking. The company serves more than 30,000 customers and partners worldwide, and generated more than $3 billion in revenue over the last year. Additional information can be found at www.juniper.net.
Juniper Networks and Junos are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks and Junos logos are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
This press release contains statements which may be considered forward-looking within the meaning of the U.S. federal securities laws, including statements relating to the expected timeframe of availability of Juniper Networks products and the expected future benefits and performance of Juniper Networks products. These statements are subject to known and unknown risks, uncertainties and other factors that may cause actual achievements to differ from those expressed or implied in this press release, including unforeseen delays and other risks associated with the product development and release process. Additional information concerning these and other risk factors is contained in the Risk Factors sections of Juniper Networks' Form 10-Q for the quarter ended March 31, 2010. Juniper Networks assumes no obligation to update any forward-looking information contained in this press release.